Frequently Asked Questions
Everything you need to know about shopping with swederm.
What are the available shipping methods and costs?
We offer several delivery options including courier services and parcel lockers. Shipping costs are calculated at checkout based on your location, with free delivery available for orders over a specific threshold.
How can I track my order status?
Once your order is shipped, you will receive an email confirmation containing a tracking number and a link to the courier's website to monitor your package in real-time.
What is your return policy for beauty products?
You can return any unopened and unused products within 14 days of receipt. Due to hygiene and safety reasons, we cannot accept returns for cosmetic products that have been opened or used.
Are swederm products suitable for sensitive skin?
Yes, many of our products are specifically formulated for sensitive skin. However, we always recommend checking the full ingredient list on the product page and performing a patch test before full application.
Do you offer international shipping?
Yes, we ship to most countries within the European Union. Delivery times and shipping rates vary depending on the destination country.
Which payment methods do you accept?
We accept a variety of secure payment methods, including credit/debit cards, PayPal, Blik, and traditional bank transfers.